DLPDLCR3010EVM-G2: stopped working

Part Number: DLPDLCR3010EVM-G2

Tool/software:

Hi,

We have a customer who ordered p/n DLPDLCR3010EVM-G2 from Mouser on 23 July 2024.

They have now reported the following issue:

 

''The projector has only been running for a few hours and initially without any

      problems. However, it seems to have stopped working today. When it was

      switched on, a white image was projected for a fraction of a second and

      since then the projector has not displayed anything. Fans etc. continue to

      run, but the image is no longer displayed. The power supply used complies

      with the specifications.''

Could you please advise if it may be a faulty kit?

Thank you

Thomas Rosendahl

Mouser Electronics

S/O 279704