Some issues with Inventory Subscription API Settings and Inventory subscriptions (test)

HAIDO SU

Hey

I tried setting up the Inventory Subscription API Settings，

I tried sending a Inventory subscriptions (test) message without anything entered in these fields and got following error message:

{
  "status": "failed",
  "responseCode": 0,
  "message": "I/O error on POST request for \"">https://adaXXXXXXy\": Connection reset; nested exception is javax.net.ssl.SSLException: Connection reset"
}

It seems you cant reach my maintained endpoint. Any idea how to fix that or what the problem is exactly?

over 3 years ago

0 HAIDO SU over 3 years ago

Prodigy 10 points

When I refreshed the page and re-requested Inventory subscriptions (test) got the following error message:

{
  "status": "failed",
  "responseCode": 0,
  "message": "I/O error on POST request for \"">https://XXXXXXentory\": PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target; nested exception is javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target"
}

0 Tammy Rawdon over 3 years ago in reply to HAIDO SU

TI__Genius 9365 points

Hi Haido

we have seen similar report last week, we are looking into it with our support developers,- it seems it could be related to firewall restrictions for push notifications. As the Inv test subscription is a push notification - we may need you to open up your firewall ports to allow our web proxy ip addresses to talk to you - for our push notifications.

Below is a list of our web proxy firewall ports, may you try to open your firewall port for the addresses and try you test inventory api subcription access again using your myti credentials- they are required your secret key and id even in our test api requires your credentials to be successful.

Please see if opening the port resolves the getting the push notification to you. (I will conitinue to work with our team to see if there is another issue residing in this area)

myTI customers with a myti company account that have requested access to receive push notifications from (HTTP POST requests from ticom-webservice app servers, may need to open your company firewall ports to allow access for the listed IP addresses to receive the push notifications.

Dallas
192.91.75.29
192.91.75.30
192.91.75.12
192.228.67.12
192.228.67.13
192.228.67.14

California
192.153.236.16
192.153.236.17

Europe
192.91.60.14
192.91.60.15

Hong Kong
192.163.20.231
192.163.20.232

Singapore
192.163.15.6
192.163.15.7

India
192.163.5.9
192.163.5.10

Japan
192.91.109.11
192.91.109.12

Please note the Web Proxy Server IP addresses listed above can be used at any time. TI does not restrict or limit to a single API in a single region.

0 HAIDO SU over 3 years ago in reply to Tammy Rawdon

Prodigy 10 points

My server is set up to allow access from the listed IP address to receive push notifications

I changed to a new server and when I refresh the page and re-request the inventory subscription (test), I still get the following error message:

0 Tammy Rawdon over 3 years ago in reply to HAIDO SU

TI__Genius 9365 points

Thank you for sharing this to me and opening the fire wall for the ip addresses.

Yes we are experiencing some issues getting outside of our site, our team is working on it. I will give you an update tomorrow, but currently at this time it has not been resolved.