• State Resolved
  • Locked Locked
  • Replies 10 replies
  • Subscribers 2 subscribers
  • Views 488 views
  • Users 0 members are here
Support feedback
Options
Options
Similar topics

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

TI-API: API creating order with payment error.

JASON LIU
Prodigy 20 points
Part Number: TI-API

When creating an order using the API, I can see the API response 'orderInfo' details and the following error:
1. Payment type choose "Bank Transfer":
The API responds that:
{"errorCode":"ERR-TICOM-ORDER-API-0009","type":"Validation","section":"Generic","field":null,"reason":"Your bank transfer order does not meet minimum order value requirements for your country","message":"Resubmit the request with different payment options","data":null}

2. Payment type choose 'Apruve':
I have entered the correct Apruve my account id, but the API response that:
{"errorCode":"ERR-TICOM-ORDER-API-0009","type":"Validation","section":"Generic","field":null,"reason":"Invalid Apruve payment Id", "message":"Check your Apruve Account information in checkout profile and resubmit your request.","data":null}

Who can help me? Thanks!

  • 0
    TI__Genius 10401 points

    Hi Jason,

    1. At the time you placed the order earlier today, bank transfer payment method was not enabled for your account. Is has been enabled now, so can you try again?
    2. We are working with the Apruve support team to resolve an issue with Apruve payments. We will get back to you tomorrow with an update on that issue.
  • 0 in reply to Paul King
    Prodigy 20 points

    Hi Paul,

    1. I had retried several times but still get the same error:'Your bank transfer order does not meet minimum order value requirements for your country'

    2. Thank you.

  • 0 in reply to JASON LIU
    TI__Genius 10401 points

    Hi Jason,

    1. Can you confirm that you're setup with currency CNY? There is a minimum order value for bank transfers in USD, but I don't believe that should apply here.
    2. I'd like to send you a private message about the Apruve payment, so you'll receive a friend request from me in a minute.
  • 0 in reply to Paul King
    Prodigy 20 points

    Hi Paul,

    1. Yes, I had setup the currency CNY.

  • +1 in reply to JASON LIU
    TI__Genius 10401 points

    Hi Jason,

    The Apruve team has indicated that they've noticed an issue in the Apruve system where the ID in the Settings>User Profile page is populating the ID from the first application, whether that ID is valid or not. Until that issue is fixed, the URL should be the source of truth.

    I'm glad to see that your test order order was successful once you began using the ID in the Apruve URL.

    We're still working on the CNY bank transfer issue, and will provide an update by the end of the day.

  • 0 in reply to Paul King
    TI__Genius 10401 points

    Jason, we're still working on the bank transfer issue. I'll follow up on Monday.

  • 0 in reply to Paul King
    TI__Genius 10401 points

    Hi Jason, sorry for the delay. We're still troubleshooting the issue with the bank transfer test order, and I'll follow up later today.

  • +1 in reply to Paul King
    TI__Genius 10401 points

    Hi Jason, we updated a configuration on your account that should have resolved the issue with the bank transfer payment method. Can you try again?

  • 0 in reply to Paul King
    Prodigy 20 points

    Hi Paul,

    Thank you very much!

    The issue with the bank transfer payment method had been resolved now!

    Can you tell me the reason why the previous error?

  • 0 in reply to JASON LIU
    TI__Genius 10401 points

    Hi Jason,

    I'm glad to hear that it's working now. There was an issue with the setup on our side. Sorry for the inconvenience.

**Attention** This is a public forum