TI-API: API 2.0 _ Payment information setting in testing environment

Hsing En Chiang

Hi,

We try to place new orders by API 2.0 in testing environment.

However, the error messages show that

Check your line of credit information and provide the correct information and resubmit the request. For additional information refer to api-portal.ti.com/order-api-payment

Please help us check if the following nine ID have enough credit limit in testing environemnt.

1. GDL➜ <snip>

2. HZ ➜ <snip>

3. KS CNY ➜ <snip>

4. KS USD ➜ <snip>

5. TW NK ➜ <snip>

6. TW TT ➜ <snip>

7. SH CNY ➜ <snip>

8. SH ➜ <snip>

9. VN ➜ <snip>

Since we could't follow the steps to revise it because it's testing environment, please help us solve this issue.

Thanks.

over 2 years ago

0 Paul King over 2 years ago

TI__Genius 10401 points

Hello Hsing En Chiang,

Each of those checkout profiles look to be setup with the same LOC for MX. Can you edit each of the checkout profiles and ensure that you are selecting the proper line of credit for each ship-to country? Do you see multiple LOCs when you are setting up your checkout profiles?

Best regards,
Paul

0 Hsing En Chiang over 2 years ago in reply to Paul King

Prodigy 70 points

Hi Paul,

What does "LOC" mean ?

0 Paul King over 2 years ago in reply to Hsing En Chiang

TI__Genius 10401 points

Hsing, I apologize, Line of Credit.

Best regards,
Paul

0 Hsing En Chiang over 2 years ago in reply to Paul King

Prodigy 70 points

Hi Paul,

We have confirmed that the LOC of following 2 ID are correct.

Both are set 179160, USI TW.

1. FBFACC8079E49C7CE0538620BB8B018B
2. FC8119C4E913C651E0538620BB8B4B26

But the system keeps sending error to us

" Check your line of credit information and provide the correct information and resubmit the request. For additional information refer to https://api-portal.ti.com/order-api-payment "

Please check your system and let us know how to deal with this problem.

Thanks!

0 Tammy Rawdon over 2 years ago in reply to Hsing En Chiang

TI__Genius 9365 points

Hsign,

we are looking into the request above of the payment type error, it will take a little research, we can get back to you Tuesday next week after the team does more research for this issue.

0 Hsing En Chiang over 2 years ago in reply to Tammy Rawdon

Prodigy 70 points

Hi Tammy,

It's Thursday now and we haven't received the update.

Please let us know if you have solved the payment error.

Thanks!

0 Paul King over 2 years ago in reply to Hsing En Chiang

TI__Genius 10401 points

Hello Hsing,

I apologize for the delay. I believe that we have found a configuration issue, and are working on resolving that. I will get back to you on the status of that fix tomorrow.

Best regards,
Paul