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TI-API: Backlog API test_no"estimatedDeliveryDateStatus" in order change response

Iris Ge
Prodigy 140 points

hi there,

customer send order change for a partially shipped order, the issue is 

1. no "estimatedDeliveryDateStatus" which confused customer a lot since they recognize "confirmed" as status

2.this order is partially delivered on 7/26 but shipped Qty is zero 

pls help to check. tks 

  • 0
    TI__Genius 14886 points

    Hi Iris,

    Presently, we are unable to support multiple schedules for a lineItem.  This problem has been reported to the responsible IT team and they are urgently looking into possible solutions to resolve this.  Until we have a solution, please advise the customer to only submit one schedule per lineItem.     At present, we do not have a timeline on when we can expect a solution.  I will notify you when we have a solution.   Thanks for your patience.

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    TI__Prodigy 140 points

    hi Faye,

    the issue of no "estimatedDeliveryDateStatus" not only happens on partial delivery order but also on a full commit order.

  • 0 in reply to Iris Ge
    TI__Genius 14886 points

    Hi Iris,

    Let me look into this more.  Please send me the sales order #. Thanks!

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    TI__Prodigy 140 points

    HI Faye,

    how to send? SD# is not allowed to be posted in external E2E.tks 

  • 0 in reply to Iris Ge
    TI__Genius 14886 points

    Iris,

    Per our private exchange, we have a ticket open for the missing "estimatedDeliveryDateStatus"  for Order-Change RESPONSE.  This request will be prioritized,   I have a note to remind me to inform you when this has been resolved, and you are also able to follow the ticket as updates are made.  Therefore, this thread is being closed.

    Regards,

    Faye

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