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TI-API: TI-API: OAuth Error

Wilmer Companioni
Prodigy 100 points
Part Number: TI-API

As of 10/20 we are seeing the when trying to renew tokens we get the following OAuth error:

<HTML><HEAD>
<TITLE>Access Denied</TITLE>
</HEAD><BODY>
<H1>Access Denied</H1>
 
You don't have permission to access "http&#58;&#47;&#47;transact&#46;ti&#46;com&#47;v1&#47;oauth&#47;accesstoken" on this server.<P>
Reference&#32;&#35;18&#46;9ebf2617&#46;1698758135&#46;258936be
</BODY>
</HTML>
  • 0
    TI__Genius 14886 points

    Hi Wilmer,

    You can only re-generate your password once every 24 hrs.   Can you send me a screenshot, where you are getting this error?

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    Prodigy 100 points

    This is when using the OAuth API to try and refresh the bearer token. Not a password reset. It is our understanding that tokens are only valid for 60 minutes. Once our token becomes 59 minutes old we try to refresh and encounter this error. 

  • 0 in reply to Wilmer Companioni
    TI__Genius 14886 points

    Hi Wilmer,

    Can you accept the friend request I sent to you?  I'd like to get a screen shot from your side.     I am looking on our side (a snap shot from 10/19 - 10/23) and we are not seeing any failures (all successful calls).  So, I'd like to see the screen shot AND the real data, once you accept the friend request.   Thanks!

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    Prodigy 100 points

    Hi Faye,

    This is exactly what we are seeing:

    <- "GET /v2/store/products/CRGH0603F1K07 HTTP/1.1\r\nAuthorization: Bearer BGlDR3cYQm4YL2A8ZnR18b0ID0mJ\r\nAccept-Encoding: gzip;q=1.0,deflate;q=0.6,identity;q=0.3\r\nAccept: */*\r\nUser-Agent: Ruby\r\nConnection: close\r\nHost: transact.ti.com\r\n\r\n"

2023-11-01 07:01:37.713	
-> "<HTML><HEAD>\n<TITLE>Access Denied</TITLE>\n</HEAD><BODY>\n<H1>Access Denied</H1>\n \nYou don't have permission to access \"http&#58;&#47;&#47;transact&#46;ti&#46;com&#47;v2&#47;store&#47;products&#47;CRGH0603F1K07\" on this server.<P>\nReference&#32;&#35;18&#46;9ebf2617&#46;1698836497&#46;2a847cb1\n</BODY>\n</HTML>\n"

    It is interesting that this failed instance is returning HTML and not JSON.

    -Wilmer
  • 0 in reply to Wilmer Companioni
    TI__Genius 14886 points


    Wilmer,

    We are still investigating this.  I will have an update on tomorrow/Friday.

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    TI__Genius 14886 points

    Wilmer,

    Just wanted you to know that we are still looking into this.    I hope to share an update with you later today.

    Regards,

    Faye

  • 0 in reply to Wilmer Companioni
    TI__Genius 14886 points

    Hi Wilmer,

    I just sent you a response on the private chat.  Have a look, try it out and let me know if I can close this thread.  Thanks and have a good weekend!

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    TI__Genius 14886 points

    Hi Wilmer,

    Assuming the provided solution resolved your problem and I'm closing this thread.  Let us know if we can assist further.

    Regards,

    Faye

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