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TI-API: Internal Server Error with Retrieve Backlog Order

Jacob Frost
Prodigy 160 points
Part Number: TI-API
When trying to get order by customer Purchase order number I am getting the following error.
{
    "errors": [
        {
            "errorCode": "TI-SOR-50000",
            "type": "ERROR",
            "message": "System error occurred. Execution ID: execution-1ae4d75a-acba-4b64-a770-db1bfdb57841-2023.11.07 . Contact TI API Support (https://api-portal.ti.com/support) with the execution ID."
        }
    ]
}
URL: transact-pre.ti.com/.../orders
Any assistance would be greatly appreciated.
  • 0
    TI__Genius 9365 points

    Jacob as this is test would you share the test PO number and the order number, so we can dig deeper for the issue.

    I looked in the system to pull an older order by PO - 23283-0034 - this is a valid one in our test system for you - try to retrieve this to see if successful.- i can retrieve this one I do not see any test orders in our system for you since 10-25-23.

  • 0 in reply to Tammy Rawdon
    Prodigy 160 points

    I am not sure what was going on but the issues seems to have gone away. Thank you for the assistance!

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