TI-API: Internal Server Error with Retrieve Backlog Order

Jacob Frost

Prodigy 160 points

Part Number: TI-API

When trying to get order by customer Purchase order number I am getting the following error.

{

"errors": [

{

"errorCode": "TI-SOR-50000",

"type": "ERROR",

"message": "System error occurred. Execution ID: execution-1ae4d75a-acba-4b64-a770-db1bfdb57841-2023.11.07 . Contact TI API Support (https://api-portal.ti.com/support) with the execution ID."

}

]

}

URL: transact-pre.ti.com/.../orders

Any assistance would be greatly appreciated.

over 2 years ago

0 Tammy Rawdon over 2 years ago

TI__Genius 9365 points

Jacob as this is test would you share the test PO number and the order number, so we can dig deeper for the issue.

I looked in the system to pull an older order by PO - 23283-0034 - this is a valid one in our test system for you - try to retrieve this to see if successful.- i can retrieve this one I do not see any test orders in our system for you since 10-25-23.

0 Jacob Frost over 2 years ago in reply to Tammy Rawdon

Prodigy 160 points

I am not sure what was going on but the issues seems to have gone away. Thank you for the assistance!

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TI-API: Internal Server Error with Retrieve Backlog Order