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Original question:

TI-API: V2- how to regenerate API key and secret

TI-API: TI API key request process has changed? Where to find the secret?

Nils Minor
Prodigy 100 points
Part Number: TI-API

Hello TI Team,

I just checked the API key request process and it seems like something has changed (This was also mentioned by our customers)

Our customers need to request Key + Secret. However, checking our own account shows that only the key is visible, where to find the secret?

Thanks and best regards,

Nils

  • 0
    TI__Genius 14886 points

    Hi Nils,

    There have been some enhancements made on the Web to enable us to support backlog ordering. Let me confirm this and respond by Monday.

  • +1 in reply to Faye Rainey
    TI__Genius 14886 points

    Hi Nils,

    We deployed a new security feature and removed the secret from the top of the page.   Your current key/secret should still be working.  No changes were made to impact those.

     

    In the event you have a need to regenerate your credentials (key/secret), you would select "Regenerate key" and this will initiate the regeneration of the key AND secret (see image below).

     

    Important:  You may only regenerate the key and secret once every 24 hours, and the secret will only be visible for 30 minutes after regenerating it. Please copy and store the secret in a safe place."  If you miss the 30 minute window, you will need to regenerate the key and secret again.

    Let me know if you have other questions.

    Regards,

    Faye

  • 0 in reply to Faye Rainey
    Prodigy 100 points

    Thanks Faye,

    that works - but since we have more than 100 customers using our tool and need to request API keys from us, I would encourage you not to keep changing the request process.

    Also for TI it is by far the most complex key request process, compared to our >35 other partners See no evil

    Nevertheless, thank you for your help.

    Nils

  • 0 in reply to Nils Minor
    TI__Genius 14886 points

    Nils,

    Thanks for this feedback - I will pass it on to the core team.

    Regards,

    Faye

  • 0
    TI__Prodigy 145 points

    Hi Faye, 

    My customer has regenerated the key, but still don't see the secret. Is there anything they need to do to bring up the same format as your screenshot in this thread?

    Thanks, Jack

  • 0 in reply to Jack Brymer
    TI__Genius 14886 points

    Hi Jack,

    I'll need more details on your case.    I'll send you a private message.

    Regards,

    Faye

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