TI-API: Inquiry about Material API Interface Issues

Tool/software:

Dear TI Technical Support Team,

Hello!

Our company is currently using your API through our OA system to query material information. During testing, we found that some material codes are not returning any results, even though the call method and request parameters are configured according to your provided documentation. To confirm whether our call method is correct, we kindly request your assistance in verifying our approach.

Call Method Details

Below are the details of our call method and related information:

1. Request Headers:

   {
   "Authorization": "Bearer FxpYX5oMvG9u8M8bzbFGJkGcCGzU",
   "accept": "application/json"
   }
2. Query Request URL:transact.ti.com/.../products
3. Query Response:{
   "Content": [],
   "TotalPages": 0,
   "TotalElements": 0,
   "Last": true,
   "First": true,
   "NumberOfElements": 0,
   "Size": 15,
   "Number": 0
   }

   Issue Description

   • We attempted to query the material information for the code CC2642R1FTWRGZRQ1 using the above call method, but the response returned an empty Content field and TotalElements as 0.

   • We confirmed that the material code CC2642R1FTWRGZRQ1 exists in your system, so we suspect there might be an issue with the call method or environment configuration.

   Request for Support

   1. Please verify whether our call method is correct, including the request headers, request URL, and parameters, and confirm if they comply with your specifications.

   2. Please confirm whether the API we are calling is in the production environment and whether we have the necessary permissions to access this material information.

   3. If there are issues with the call method, please provide the correct call example or modification suggestions.