TUSB4020BI: Unknown device for Win7 OS

Zeming Kong

Part Number: TUSB4020BI

Hi team,

My customer is evaluation tusb4020b. When they are using this hub to connect to a win7 PC, it is identified as an unknown device. The customer reinstalled the driver, but no use.

For other OS like win10, it can be identified. Thus we are considering if it is due to the HUB internally.

Could you please tell me how to solve this problem?

Best,
Zeming

over 4 years ago

0 Malik Barton57 over 4 years ago

TI__Guru 64326 points

Hi Zeming,

Could you give some more detail on how the Hub does on connect? What is the status in the device manager or USBTreeView? TUSB4020BI uses default USB Hub driver in both Win 10 and Win 7 PC.

0 Zeming Kong over 4 years ago in reply to Malik Barton57

TI__Expert 3515 points

Hi Malik,

Below are the captures of device manager. It is descripted as "不明なデバイス" (unknow device in Japanese).\

And the property of the unknown device shows that the driver is not installed (error code 28).

When we tried to install the driver, it failed.

Best,
Zeming

0 Malik Barton57 over 4 years ago in reply to Zeming Kong

TI__Guru 64326 points

Hi Zeming,

Is it possible to use USBTreeView to see more details here? I want to understand if the TUSB4020BI is enumerating correctly. Is the customer using a TUSB4020BEVM? Is SMBUSZ pulled up to 3.3V, what is the voltage on the SMBUSZ pin?

0 Zeming Kong over 4 years ago in reply to Malik Barton57

TI__Expert 3515 points

Hi Malik,

Please check the log of USBTreeView.

Fullscreen USB.txt Download

=========================== USB Port3 ===========================

Connection Status        : 0x01 (Device is connected)
Port Chain               : 3-3

      ========================== Summary =========================
Vendor ID                : 0x0451 (Texas Instruments)
Product ID               : 0x8027
USB Version              : 2.10
Port maximum Speed       : High-Speed
Device maximum Speed     : SuperSpeed
Device Connection Speed  : High-Speed
Self powered             : yes
Demanded Current         : 0 mA
Device Manager Problem   : 28 (CM_PROB_FAILED_INSTALL)
Used Endpoints           : 1

      ======================== USB Device ========================

DriverKeyName            : ERROR_FILE_NOT_FOUND

        +++++++++++++++++ Device Information ++++++++++++++++++
Device ID                : IUSB3\VID_0451&PID_8027\4C0F08594CCE
Hardware IDs             : USB\VID_0451&PID_8027&REV_0110
Driver KeyName           : -
Legacy BusType           : PNPBus
Enumerator               : IUSB3
PDO                      : \Device\00000097
Location Info            : Port_#0003.Hub_#0001
Location IDs             : PCIROOT(0)#PCI(1400)#USBROOT(0)#USB(3)
Container ID             : {9f897475-30de-56b6-ae30-bc9c752cc775}
Manufacturer Info        : -
Capabilities             : 0x14 (Removable, UniqueID)
Status                   : 0x01806400 (DN_HAS_PROBLEM, DN_DISABLEABLE, DN_REMOVABLE, DN_NT_ENUMERATOR, DN_NT_DRIVER)
Problem Code             : 28 (CM_PROB_FAILED_INSTALL)
HcDisableSelectiveSuspend: 0
EnableSelectiveSuspend   : 0
SelectiveSuspendEnabled  : 0
EnhancedPowerMgmtEnabled : 0
IdleInWorkingState       : 0
WakeFromSleepState       : 0
Power State              : D3 (supported: D0, D1, D2, D3, wake from D0, wake from D1, wake from D2)

        +++++++++++++++++ Registry USB Flags +++++++++++++++++
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\usbflags\045180270110
 osvc                    : REG_BINARY 00 00
 SkipContainerIdQuery    : REG_BINARY 01 00 00 00

        ---------------- Connection Information ---------------
Connection Index         : 0x03 (Port 3)
Connection Status        : 0x01 (DeviceConnected)
Current Config Value     : 0x00 (Configuration 0)
Device Address           : 0x15 (21)
Is Hub                   : 0x01 (yes)
Device Bus Speed         : 0x02 (High-Speed)
Number Of Open Pipes     : 0x00 (0 pipes to data endpoints)
Data (HexDump)           : 03 00 00 00 12 01 10 02 09 00 02 40 51 04 27 80   ...........@Q.'.
                           10 01 00 00 01 01 00 02 01 15 00 00 00 00 00 01   ................
                           00 00 00                                          ...

    ---------------------- Device Descriptor ----------------------
bLength                  : 0x12 (18 bytes)
bDescriptorType          : 0x01 (Device Descriptor)
bcdUSB                   : 0x210 (USB Version 2.10)
bDeviceClass             : 0x09 (Hub)
bDeviceSubClass          : 0x00
bDeviceProtocol          : 0x02 (Hi-speed hub with multiple TTs)
bMaxPacketSize0          : 0x40 (64 bytes)
idVendor                 : 0x0451 (Texas Instruments)
idProduct                : 0x8027
bcdDevice                : 0x0110
iManufacturer            : 0x00 (No String Descriptor)
iProduct                 : 0x00 (No String Descriptor)
iSerialNumber            : 0x01 (String Descriptor 1)
bNumConfigurations       : 0x01 (1 Configuration)
Data (HexDump)           : 12 01 10 02 09 00 02 40 51 04 27 80 10 01 00 00   .......@Q.'.....
                           01 01                                             ..

    ------------------ Configuration Descriptor -------------------
bLength                  : 0x09 (9 bytes)
bDescriptorType          : 0x02 (Configuration Descriptor)
wTotalLength             : 0x0029 (41 bytes)
bNumInterfaces           : 0x01 (1 Interface)
bConfigurationValue      : 0x01 (Configuration 1)
iConfiguration           : 0x00 (No String Descriptor)
bmAttributes             : 0xE0
 D7: Reserved, set 1     : 0x01
 D6: Self Powered        : 0x01 (yes)
 D5: Remote Wakeup       : 0x01 (yes)
 D4..0: Reserved, set 0  : 0x00
MaxPower                 : 0x00 (0 mA)
Data (HexDump)           : 09 02 29 00 01 01 00 E0 00 09 04 00 00 01 09 00   ..).............
                           01 00 07 05 81 03 01 00 0C 09 04 00 01 01 09 00   ................
                           02 00 07 05 81 03 01 00 0C                        .........

        ---------------- Interface Descriptor -----------------
bLength                  : 0x09 (9 bytes)
bDescriptorType          : 0x04 (Interface Descriptor)
bInterfaceNumber         : 0x00
bAlternateSetting        : 0x00
bNumEndpoints            : 0x01 (1 Endpoint)
bInterfaceClass          : 0x09 (Hub)
bInterfaceSubClass       : 0x00
bInterfaceProtocol       : 0x01
iInterface               : 0x00 (No String Descriptor)
Data (HexDump)           : 09 04 00 00 01 09 00 01 00                        .........

        ----------------- Endpoint Descriptor -----------------
bLength                  : 0x07 (7 bytes)
bDescriptorType          : 0x05 (Endpoint Descriptor)
bEndpointAddress         : 0x81 (Direction=IN EndpointID=1)
bmAttributes             : 0x03 (TransferType=Interrupt)
wMaxPacketSize           : 0x0001
 Bits 15..13             : 0x00 (reserved, must be zero)
 Bits 12..11             : 0x00 (0 additional transactions per microframe -> allows 1..1024 bytes per packet)
 Bits 10..0              : 0x01 (1 byte per packet)
bInterval                : 0x0C (12 ms)
Data (HexDump)           : 07 05 81 03 01 00 0C                              .......

        ---------------- Interface Descriptor -----------------
bLength                  : 0x09 (9 bytes)
bDescriptorType          : 0x04 (Interface Descriptor)
bInterfaceNumber         : 0x00
bAlternateSetting        : 0x01
bNumEndpoints            : 0x01 (1 Endpoint)
bInterfaceClass          : 0x09 (Hub)
bInterfaceSubClass       : 0x00
bInterfaceProtocol       : 0x02
iInterface               : 0x00 (No String Descriptor)
Data (HexDump)           : 09 04 00 01 01 09 00 02 00                        .........

        ----------------- Endpoint Descriptor -----------------
bLength                  : 0x07 (7 bytes)
bDescriptorType          : 0x05 (Endpoint Descriptor)
bEndpointAddress         : 0x81 (Direction=IN EndpointID=1)
bmAttributes             : 0x03 (TransferType=Interrupt)
wMaxPacketSize           : 0x0001
 Bits 15..13             : 0x00 (reserved, must be zero)
 Bits 12..11             : 0x00 (0 additional transactions per microframe -> allows 1..1024 bytes per packet)
 Bits 10..0              : 0x01 (1 byte per packet)
bInterval                : 0x0C (12 ms)
Data (HexDump)           : 07 05 81 03 01 00 0C                              .......

    ----------------- Device Qualifier Descriptor -----------------
bLength                  : 0x0A (10 bytes)
bDescriptorType          : 0x06 (Device_qualifier Descriptor)
bcdUSB                   : 0x210 (USB Version 2.10)
bDeviceClass             : 0x09 (Hub)
bDeviceSubClass          : 0x00
bDeviceProtocol          : 0x00 (Hi-speed hub without TT)
bMaxPacketSize0          : 0x40 (64 Bytes)
bNumConfigurations       : 0x01 (1 other-speed configuration)
bReserved                : 0x00
Data (HexDump)           : 0A 06 10 02 09 00 00 40 01 00                     .......@..

      ---------- Binary Object Store (BOS) Descriptor -----------
bLength                  : 0x05 (5 bytes)
bDescriptorType          : 0x0F (Binary Object Store)
wTotalLength             : 0x002A (42 bytes)
bNumDeviceCaps           : 0x03
Data (HexDump)           : 05 0F 2A 00 03                                    ..*..

        ------------- USB 2.0 Extension Descriptor ------------
bLength                  : 0x07 (7 bytes)
bDescriptorType          : 0x10 (Device Capability Descriptor)
bDevCapabilityType       : 0x02 (USB 2.0 Extension)
bmAttributes             : 0x06
 LPMCapable              : 1 (Link Power Management protocol is supported)
 BESLAndAlternateHIRD    : 1 (BESL & Alternate HIRD definitions are supported)
 BaselineBESLValid       : 0 (not valid)
 DeepBESLValid           : 0 (not valid)
 BaselineBESL            : 0
 DeepBESL                : 0
Data (HexDump)           : 07 10 02 06 00 00 00                              .......

        ----- SuperSpeed USB Device Capability Descriptor -----
bLength                  : 0x0A (10 bytes)
bDescriptorType          : 0x10 (Device Capability Descriptor)
bDevCapabilityType       : 0x03 (SuperSpeed USB Device Capability)
bmAttributes             : 0x00
 Bit 0 Reserved          : 0x00
 Bit 1 LTM Capable       : 0x00 (no)
 Bit 7:2 Reserved        : 0x00
wSpeedsSupported         : 0x0E (Full-Speed, High-Speed, SuperSpeed)
bFunctionalitySupport    : 0x01 (lowest speed with all the functionality is 'Full-Speed')
bU1DevExitLat            : 0x0A   (less than 10 ��s)
wU2DevExitLat            : 0x000A (less than 10 ��s)
Data (HexDump)           : 0A 10 03 00 0E 00 01 0A 0A 00                     ..........

        --------- Container ID Capability Descriptor ----------
bLength                  : 0x14 (20 bytes)
bDescriptorType          : 0x10 (Container ID Capability)
bDevCapabilityType       : 0x04
bReserved                : 0x00
Container ID (UUID)      : 58994002-CE4A-A5B6-9017-4065282D0300
Data (HexDump)           : 14 10 04 00 02 40 99 58 4A CE B6 A5 90 17 40 65   .....@.XJ.....@e
                           28 2D 03 00                                       (-..

      -------------------- String Descriptors -------------------
String descriptors are not available  (because the device has problem code CM_PROB_FAILED_INSTALL)

0 Zeming Kong over 4 years ago in reply to Zeming Kong

TI__Expert 3515 points

And SMBUSZ pulled up to 3.3V.

0 Malik Barton57 over 4 years ago in reply to Zeming Kong

TI__Guru 64326 points

Hi Zeming,

I am looking into the details here and will get back to you.

0 JMMN over 4 years ago in reply to Malik Barton57

TI__Guru 60870 points

Hi Zeming,

Can you provide the driver version used for this test?

Regards,

JMMN

0 Zeming Kong over 4 years ago in reply to JMMN

TI__Expert 3515 points

Hi JMMN,

USB HUB driver version:

Ver 1.0.0.9

Regards,
Zeming

0 JMMN over 4 years ago in reply to Zeming Kong

TI__Guru 60870 points

I will retest in the lab tomorrow, can you provide the USB host controller driver version too?

0 Zeming Kong over 4 years ago in reply to JMMN

TI__Expert 3515 points

Intel(R) USB 3.0 eXtensible host controller

Version: 1.0.7.248

0 Malik Barton57 over 4 years ago in reply to Zeming Kong

TI__Guru 64326 points

Hi Zeming,

we will look into this and get back to you as soon as possible.

0 JMMN over 4 years ago in reply to Zeming Kong

TI__Guru 60870 points

Hi Zeming,

That driver version is older and has some known errata with USB 2.1 compatible hubs, can you update your driver? I am not able to revert back to this version in my lab.

Regards,

JMMN

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TUSB4020BI: Unknown device for Win7 OS