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DP83825EVM: USB driver not loading - DP83825EVM - MSP430F5529

Phil Wise
Prodigy 190 points
Part Number: MSP430F5529
Other Parts Discussed in Thread: DP83825I, DP83825EVM

I'm using a WIN 7 PC (with full admin privileges) to try to connect to a DP83825EVM eval board so I can check and/or change register settings for the on board DP83825I chip using USB2MDIO GUI.  I followed everything according to the user guide and downloaded both the driver and GUI from the link provided in that guide.  Everything appeared to install without a problem but the driver will not load when I connect the USB.  The PC sees me plug up the board via USB and it shows up in device manager but with a little warning symbol and says Windows unable to find compatible driver for the device.  I tried rebooting the PC and reinstalling the driver from scratch, this time to a different location on PC's hard drive, still nothing.  I tried multiple DP83825EVM boards (I have 4 of them), all do the same thing.  All of this seems like it should be straight forward so I am stumped.  Any ideas? 

Below is an excerpt from the DP83825EVM user guide (SNLU239) showing the links where I went to get the driver and GUI software.

Phil

  • 0
    TI__Mastermind 37180 points

    Hi Phil,

    My apologies for the redirection. Ethernet will be handling this thread, and I am reaching out to the GUI creator for more input. In the meanwhile, have you tried upgrading or moving the system to a Windows 10 system?

    Sincerely,

    Gerome

  • 0 in reply to Gerome Cacho
    Prodigy 190 points

    Gerome,

    Unfortunately I don't have a WIN10 machine to work with (that I can gain admin rights for).  Hopefully someone here will have some other ideas.

    Thanks,

    Phil

  • 0 in reply to Phil Wise
    TI__Mastermind 37180 points

    Hi Phil,

    I looks like the GUI was developed around 2015, which is around when Windows 10 started to roll around (if you recall, before that was Windows 8). As such, I don't believe the GUI supports Windows 7 as when it was developed, the OS was either 8 or 10 at the time so it was developed based on that.

    Sincerely,

    Gerome

  • +1 in reply to Gerome Cacho
    Prodigy 190 points

    OK, I was finally able to get access to a Win 10 PC.  That resolved the problem.  Funny thing is that I didn't see it written anywhere what the driver compatibility is.  

    thanks.