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PCA9548A: I2C signal random fail in communication!!

Part Number: PCA9548A
Other Parts Discussed in Thread: TCA9548A

Hi Team,

Customer highlight our PCA9548A cause their I2C communication fail and need our suggestion to debug this issue.

They use 4 channel to read different sensor devices and read one device repeatedly but sometimes it is fail in reading.

But after they reset our device then I2C commination will resume to normal.

So they think this issue is related ours.

I attached files for team for checking possible reason.

Customer's data

https://drive.google.com/drive/folders/180Q3zheM6A9VPEnBLG_Dr8WxEeb92qt2?usp=sharing

 

LA LOG tool

Logic+Setup+2.3.47-master.exe

 

LA record file

Session 5.sal

The general circuit is in below, Host side pull up voltage is 3.3V, our IC's VCC is also 3.3V.

As for slave side pull up voltage is 1.8V.

Thanks