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TDP142: DP1.2 test fail

Part Number: TDP142

Hi

Customer test DP1.2 , it is Intel TGL H direct output, but the test fails Would like to ask if there is a suggested solution IC and possible causes of this issue Fail in Test 3.2_Non Pre-Emphasis Level Verification Testing (NonPreEmphasis Level(800mV to 400mV): HBR2 PLTPAT NoSSC 0dB Run1) 1. Since Eye-diagram is PASS, what is the possible reason for this problem? 2. Is there any suggested solution for this problem?