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DS90UB960-Q1: AVM CAMERA issue of DS90UB933+DS90UB960

Part Number: DS90UB960-Q1

Hi Team

Currently customers use CAMERA*4 (DS90UB933)+DS90UB960, and output MIPI from DS90UB960 to AVM EVB for development use!

At present, the RX is  DS90UB960, and the customer response cannot be connected with the DS90UB933. 

How can I help customers debug? THX

1.What information do I need to ask the customer to provide first?  (SCH....)

2.When a customer has a SerDes problem ,what is the steps of debug? (checking lost of lock , checking the register ...)