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TUSB2551A: How to successfully connect to computer and transfer data

li yuan
Prodigy 40 points
Part Number: TUSB2551A
Other Parts Discussed in Thread: TUSB1210
I would like to ask the following questions:

      Tusb2551a is connected to the computer and prompts:

          Unknown USB device (device descriptor request failed)

What is the specific reason? The pin voltage is already checked.

Will the chip be recognized when connected to the computer？

Or do I need to send any commands to tusb2551a from FPGA ？