DS90UB949A-Q1EVM: Request a return

Depeng,

What support are you looking for here?

Best Regards,

Casey 

Hello Team ，

Good day,

To request a return now, he need to get the consent of the engineer in the E2E forum to make the return

Best Regards

James Man

TI Customer Support Center

Depeng,

Can you please direct the customer to post a technical question here directly describing in more detail what they are seeing? It would be good if they can include some pictures of their test setup so we can understand if the boards are actually damaged somehow or if there is a config issue. 

Best Regards,

Casey 

Hi Casey，

Good day，

My customer doesn't have a corporate mailbox, so he can't post in person

This is a detailed photo of its relevant fault parts

Best Regards

James Man

James,

Also please provide technical details on what issue the customer is seeing, how they are using the board, how they are powering the board, etc. 

Best Regards,

Casey 

Hello  Casey ,

This is my customer's reply

Best Regards

James Man

Hi Casey,

May I seek your double confirm that:

1. Whether customer need return it or we can just refund them directly?

if the first, we'll track the return delivery and refund till it arrives TI

2. if return need, no need to any specific return address, just receiving group of original PDC is fine, right? 

thx for any comment