TUSB9261: TUSB9261+Windows11　is not being recognized

Hi Kentaro,

Does this device recognize on other PC's? Which firmware are you using? Are you getting an indication of it not being recognized like a yellow bang, or is the TUSB9261 board not even enumerating?

Thanks,

Ryan

Dear Ryan

Thnak you for your response.

Another Windows11 PC is  recognized TUSB9261, but Windows11, CPU:i9-14900KF and Chipset:Z790-S01 's PC is not recognized.

I'll look into the following.

> now firmaware version

> ecognized like a yellow bang, or is the TUSB9261 board not even enumerating

if dou you have new firmware, Can you provide it?

Sincerely 

Kentaro Iba

Hi Kentaro,

We don't have any new firmware, I was wondering if you are using one of the firmwares we provide on TI.com, or if you developed your own firmware.

Would it be possible to gather more information about this working Windows 11 PC, such as the CPU or chipset? Any other differences would be good too.

Thanks,

Ryan

Dear Ryan


I'm using  firmware is provide on TI.com.

> Would it be possible to gather more information about this working Windows 11 PC, such as the CPU or chipset?

Anoter all PC is OK, CPU:i9-14900KF and Chipset:Z790-S01 's PC is not only recognized.

> Are you getting an indication of it not being recognized like a yellow bang,

USB TYPE C PC's connector:recognized , but not access SSD on TUSB9261

USB TYPE A PC's connector:not recognized

Hi Kentaro,

When it is recognized via the type-C, does it appear in device manager? What is it recognized as, I.E Disk Drive, other device. What is the name, VID and PID?

Can you send over the schematic for this design for us to review as well?

Thanks,

Ryan

Dear Ryan

Sorry for the late reply.

I haven't heard back from the customer so please wait.

Sincerely

Kentaro Iba

Hi Kentaro,

No worries, just let me know when you have anything.

Thanks,

Ryan