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DP83867CR: 1000Base-T compliance test failed

Part Number: DP83867CR

Tool/software:

Hi Team,

1000Base-T compliance test failed in the customer system using DP83867CR.
It passes at 100Base/10Base compliance test.

- Mask Hit in Template Test Point F test
- Changed the PHY output gain, but there was no improvement.
- Pair A/B showed the same trend.

What does it mean Mask Hit in Template Test Point F test?

The customer filled in the schematic and layout check list of TI.
Could I get some feedback on customer comments and questions?
If yes, I'll send it via private massage.

Best Regards,