TPD4E001:TPD4E001DRLR

Gaye Cora

Part Number: TPD4E001

Tool/software:

Aşağıdaki ürünü T05676380 sipariş numarasıyla satın aldık. Ancak müşterimiz ürünlerin pinlerinin kararmış ve oksitlenmiş olduğunu, lehimin tutmadığını belirtti.

Lehimlenemeyen parçaların görselleri ektedir.

TPD4E001DRLR 40000 adet

2 months ago

0 McKenzie Eaker 2 months ago

TI__Expert 8100 points

Hi Gaye,

Did you order the parts from a distributor or TI? If the pins are becoming oxidized, then there is most likely a problem with how the devices are being stored.

Best,

McKenzie

0 Gaye Cora 2 months ago in reply to McKenzie Eaker

Prodigy 10 points

We bought the products directly from Ti Store. Our customer also bought the same product from a distributor and the products he bought from there also had an oxidation problem.

0 Chris Pui 2 months ago in reply to Gaye Cora

TI__Intellectual 1320 points

Hi Gaye,

Please reach out to our customer product return team and they can handle and replacements or refunds if needed.

Do you have the shipping label for these parts? That should have the lot number on it so we can trace back to the factory for defects.

Best,

Chris

0 Gaye Cora 2 months ago in reply to Chris Pui

Prodigy 10 points

Hello Chris,

How do I contact the customer product returns team?

The tracking number for this parts is Fedex 287803170556.The products were shipped to us from Shenzhen.

0 Chris Pui 2 months ago in reply to Gaye Cora

TI__Intellectual 1320 points

Hi Gaye,

Please see here for further information on returns: https://www.ti.com/support-quality/additional-information/customer-returns.html

Do you still have the physical shipping label? The tracking number does not tell us the lot number that these parts are from.

Best,

Chris

0 Gaye Cora 2 months ago in reply to Chris Pui

Prodigy 10 points

I don't think we have the physical shipping label. I will ask our warehouse.

0 Chris Pui 2 months ago in reply to Gaye Cora

TI__Intellectual 1320 points

Hi Gaye,

No problem, in that case please just proceed with the return process. The team will keep an eye out for similar oxidation problems with this component.

Best,

Chris

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TPD4E001:TPD4E001DRLR