Part Number: TCA6408A
Hi Team,
When customer does ESD test, the signals on pins 5 and 6 changed from high to low, and it became uncontrollable. It only returned to normal after the power was shut down and restarted. And at this moment, other I/O pins functioned normally.
Could you please help check?
Customer schematic

Test method

(Air discharge applying +/-15kV static electricity directly to the LCD screen, 10mm~20mm away,
Contact discharge applying +/-8kV static electricity to the UPS's USB port,
UPS enclosure is made of plastic, while the USB port is made of metal and grounded)
Customer also has following questions:
• Why are only pins 5 and 6 uncontrollable, instead of the entire expansion I/O pin failing?
• Although other pins are currently functioning normally, is it possible that interference under other testing conditions could also cause abnormalities?
• What countermeasures can be taken to resolve this interference-induced abnormality?
BRs,
Francis
