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TUSB9261 Demo board does not pass the SSC test

Other Parts Discussed in Thread: TUSB9261

A customer has a problem that the TUSB9261 demo board does not pass the SSC test as below.

        ~~~~~~~~~~~~~~~~~~~~~~~【Transmitter】~~~~~~~~~~~~~~~~~~~~~
        ■Test name                    ■Low limit      ■High limit     ■Measured Value
        ・TSSC-Freq-Dev-Min     -5.3kppm      -3.7kppm       88.003ppm(Max) 19.141ppm(Min)
        ・TSSC-Mod-Rate - SSC Modulation rate     30kHz    33kHz    211kHz

It passes other USB2.0 compliance test items except for the SSC test.

It looks like that the SSC function is disabled. To disable the SSC function, a customized firmware is needed. However they are using a standard firmware which was downloaded from http://www.ti.com/product/tusb9261.

I think the EVM may have a problem. If you also think so,  I would like to send the customer a new one which surely pass the SSC test. Is it possible to get the new one?

Regards

Saito