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DS92LV2411 de-emphsis

Other Parts Discussed in Thread: DS92LV2412, DS92LV2411

Hi all,
My customer is facing a problem that the Dout wave form has the strong de-emphasis level even if the de-emph pin is open. And the deserializer of DS92LV2412 cannot lock sometimes.

DS92LV2411 Configurations;  

De-emph: open
VODSEL: open
SCL & SDA: open
CLKIN:   20MHz


Also, my customer measured the voltage of the De-emph pin as follows;Is this result  normal?

 R              Voltage of De-emph pin
----------     ----------------------------
open         1.25V
5.1kΩ        0.90V
2.0kΩ        0.64V
1.4kΩ        0.54V

Regards,
Toshi