TUSB7340 Surprise Removal and Sleep

James Dluhy

Other Parts Discussed in Thread: TUSB7340

We are having issues with a TUSB7340 blues screening when a pcie to usb ethernet is attached. This is part of a socking station. It appears as if the hub is waiting on the ethernet device to disconnect which it never does because it was removed. Issues only seem to happen on windows 7, windows 10 seemed to appear ok. We also have an issue when removing the device in sleep and waking the computer. Devices are never removed. Bios ACPI section is in place for the dock disconnect and wake portion. - Jim

over 9 years ago

0 James Dluhy over 9 years ago

Intellectual 320 points

We also noted that the sleep problem worked ok when we attached a device with a usb 2 cable, forcing it to usb 2.

0 Jorge Llamas (SWAT) over 9 years ago in reply to James Dluhy

TI__Expert 7395 points

Hello James,

This could be a driver issue. We received additional information on this case through Naser Salameh and have started to look at it.
Can you please provide Naser a full memory dump resulting from the BSOD?
Thanks,
Jorge

0 James Dluhy over 9 years ago in reply to Jorge Llamas (SWAT)

Intellectual 320 points

I dont yet have a contact for Naser yet.

0 James Dluhy over 9 years ago in reply to James Dluhy

Intellectual 320 points

Memory Dump
www.dropbox.com/.../MEMORY3-14.zip

Also have an issue with going to sleep, removing hub, then waking up. But it does not blue screen. It just locks up device manager.

0 Roberto Diaz over 8 years ago in reply to James Dluhy

TI__Genius 11255 points

Problem solved on driver v1.16.6.0

Regards,

Roberto.

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TUSB7340 Surprise Removal and Sleep