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TUSB4041 / Noise immunity

Hi,

My customer is evaluationg the TUSB4041.

They have already countered for radiation noise on each USB-ports such as the EMI protection and the component for common-mode noise.

However the TUSB4041 freezes when it is irradiated EMI noise about 0.5kV, so they consider that TUSB4041 is delicate for EMI noise.

Do you have any valid information for EMI noise?

Best Regards,

Kuramochi