TPS65983 configuration tool 2.7 billboard issue

Tsai Chun Hsin

hello

My 1st device is a alpine ridge SP bus powered device which using TPS65983. And I used configuration tool ver.2.7 to generate the firmware.

I connect the device to normnal USB to test the Billboard function and then I found there is no billboard. Please fix it.

My 2nd device is Alpine Ridge DP with dual thunderbolt ports and self-powered. I also connect it to normal USB to test billboard function. The billboard device occurred on windows10 device manager but with an exclamation mark. How to fix it?

over 9 years ago

0 Arun Menon over 9 years ago

TI__Expert 6505 points

Hi,

In the first device did you connect to a Windows 10 laptop? If so the billboard should have been recognized.

Can you send the snapshot of the first and second device when you connect to a Windows 10 laptop? Will will check further.

Regards,

Arun

0 Tsai Chun Hsin over 9 years ago in reply to Arun Menon

Prodigy 160 points

yes, my OS is win10 64bit.

when I connect the 1st device to USB, there is nothing happened.

The second device capture is below:

0 Arun Menon over 9 years ago in reply to Tsai Chun Hsin

TI__Expert 6505 points

Hi,

It looks like Microsoft hasn't updated their drivers as per the Billboard spec v1.2. Once that is done this issue should not be seen.

Regards,

Arun

0 Tsai Chun Hsin over 9 years ago in reply to Arun Menon

Prodigy 160 points

Dear Arun

I understand, but the most critical issue is there is no billboard when single port bus-powered device. My design is follow intel AshCreek and using Ti tool 2.7 with default setting.

Anderson

Interface

Interface forum

TPS65983 configuration tool 2.7 billboard issue