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USB to GPIO recognition

I have bought USB to GPIO tool from TI.

The evaluatioin document shows the many various functions could be operated but, I have troubled with the initial recognition issue.

The OS is window 10.1 version and it was tested on the window 7 version by vmware but, it doesn't respond to your S/W tool.

The other labtop window 7 computer seems to be recognized.

Would you plese let me know the window 10.1 issue or the other issue?