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DS125DF1610: EVK USB connection problem

Part Number: DS125DF1610
Other Parts Discussed in Thread: USB2ANY, DPS-DONGLE-EVM

I used USB2ANY-HPA665 to connect the DS125DF1610 EVM board, but the GUI shows "USB2ANY Connection interruption" 

I also tried DPS-DONGLE-EVM SV601192 to connect the EVM board, still shows "USB2ANY Connection interruption" . Any suggestions to fix it?

 

Besides, I received DS125DF1610 EVM together with SPA DONGLE SV013413 board, but I tried the SV01341, GUI shows "no USB2ANY interfaces detected", and the computer's Device Manager show a problem "NSC USB NANO".

I found a similar problem from E2E http://e2e.ti.com/support/interface/high_speed_interface/f/138/p/523213/1905822

I followed tried to install driver "CYUSB3.INF" from https://community.cypress.com/docs/DOC-12366 , still can't work. Do you know how to solve it?