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DS90UB926Q-Q1: DS90UB926Q-Q1 I2C access problem

Part Number: DS90UB926Q-Q1

Hello,

My customer is using DS90UB926. They have problem with I2C communication when trying to change the register. The problem is that they don`t detect the ACK from DS90UB926 after send address from Host.

Currently setting: 1. IDx pulled to ground with 10K resistors; 2. SDA and SCL are pulled up to 3.3V; 3. I2C baud rate: 70KHz

Customer has tried the address from 0 to 256 and all of them failed to generate an ACK on SDA. Anyone can suggest suggest possible cause and provide a detailed manual on I2C programming? Thanks!