• State Resolved
  • Locked Locked
  • Replies 8 replies
  • Answers 1 answer
  • Subscribers 33 subscribers
  • Views 5888 views
  • Users 0 members are here
Support feedback
Options
Options
Related

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

TUSB3410 driver installed under both "Multi-port serial adapters" and "Ports (COM & LPT)"

Suresh Kumar Ramu
Prodigy 50 points
Other Parts Discussed in Thread: TUSB3410

Hello,

I am using a product/device that uses TUSB3410 driver to communicate.

I install TI driver that comes along with the product and it was working fine few days.

Recently I did few installation and un-installation of TI driver which caused some issue and currently I am not able to communicate with the device. During my analysis of the problem I found that, when I connect the device to my PC TI driver is installed/showing in two different place under device manager ie., under "Multi-port serial adapters" and also under "Ports (COM & LPT)". In both the place TI driver is showing the version as 6.6.2000.0

I am using Windows 7 in my PC. Since the device was working fine earlier I don't think this could be some windows 7 issue. I believe something got messed-up when I try to uninstall and reinstalling the driver.

Could anyone please help me in fixing this issue?

Thanks

Suresh Kumar Ramu

 

  • 0
    TI__Genius 16440 points

    Suresh,

    The driver that installed in two places is a much older version of the driver that does NOT support Win7.  The latest version does support Win7, but will only show up as a single instance. 

    An additional warning - did the driver you are using ship withthe end-product?  If so, then it is very likely that it uses a different Vendor ID (VID) and Product ID (PID) than what we support in our driver download.  Our driver download is intended for use by developers not for end customers.

  • 0 in reply to DHarmon
    Prodigy 50 points

    Hi Dan,

    Thanks for your reply.

    As I have already mentioned in my initial post, it was working fine in my machine with windows 7 OS. And it was installed in only one place earlier. (Note: Using the same TI driver setup it was working fine in other computers with windows 7 OS, the problem is only with my machine)

    After I did few installation and un-installation I end up with this problem.

    Since the problem is with my machine alone I could like you to help me to understanding what have caused TI driver to install in both "Multi-port serial adapters" and "Ports (COM & LPT)". If something that cannot be figured it out, then can you help in how I can completely (100%) uninstall TI driver from my computer.

    Please also suggest me if you have any option I need to try.

    Thanks

    Suresh Kumar Ramu

     

     

  • 0 in reply to Suresh Kumar Ramu
    TI__Intellectual 2170 points

    Suresh,

    First, we need to know which driver version is installed in the "Multi-port serial adapters" category and which is installed in the "Ports" category. Could you please go to the device manager and look for driver versions?

    My guess is that there's an old version under Multi-port category and the latest one in Ports category, in other words, there's a mixture of both old and new driver.

    Once we know for sure the driver version, I'll share with you the uninstall process. If possible, some screenshots of the driver version being shown at both categories will help a lot to narrow down the problem.

  • 0 in reply to Ismael Duron10236
    Prodigy 50 points

    Hello Ismael,

    In both the category TUSB3410 driver version is 6.6.2000.0

    Please see the below screen shot,

     

    Thanks

    Suresh Kumar Ramu

  • 0 in reply to Suresh Kumar Ramu
    TI__Intellectual 2170 points

    Suresh,

    That's an old driver version. Did you install this driver manually or using an automatic installer?

    In case you installed this driver using an automatic installer, I suggest uninstalling it by going to the "add/remove programs feature" and remove it by selecting its proper automatic installer instance.

    If it was a manual installation, then open device manager and open the Ports category and select the proper driver instance for the 3410 device. Right click on it and choose "Uninstall" option. Once this driver instance has been completely removed, repeat the same process but now for the "multi-port serial adapters" driver instance. Restart your system afterwards.

  • 0 in reply to Ismael Duron10236
    Prodigy 50 points

    Ismael,

    I normally first install the Texus Instrument driver through the setup.exe (TUSB3410.msi). After this I will connect the device/product to the PC then system automatically install the driver.

    I tried to uninstall the Texus Instrument driver from the "add/remove program feature" and also I tried to unistall the driver instance from device manager under both the catagory. After this i have restarted the system, but nothing changed now also when I connect the device to PC the device instace is automatically installed in both the cateogry (Multiport and Port).

    I have seen the below properties under device manager. WIll it help to identify what is the problem in my system? There is any thing to do with klfltdev.sys? I notice wdfcoinstaller01005.dll and umpf3410.i51 is not found under the USB - Serial Port (COM13) 


    Device Manager --> Multi-port serial adapters --> TUSB3410 Device ( Right Click ) -->  Properties --> Driver (tab) --> Driver details (button)

    c:\windows\system32\drivers\umpf3410.i51
    c:\windows\system32\drivers\umpserenum.sys
    c:\windows\system32\drivers\umpusbvista.sys
    c:\windows\system32\wdfcoinstaller01005.dll

    Note : Here driver date : 10/26/2007 , driver version : 6.6.2000.0


    Device Manager --> Ports ( COM & LPT) --> USB - Serial Port (COM13) ( Right Click ) -->  Properties --> Driver (tab) --> Driver details (button)

    c:\windows\system32\drivers\klfltdev.sys
    c:\windows\system32\drivers\umpserenum.sys
    c:\windows\system32\drivers\umpusbvista.sys

    Note : Under both the category --> Driver Provider : Texas Instruments , driver date : 10/26/2007 , driver version : 6.6.2000.0 , Digital Signer : Microsoft Windows Hardware Compatibility Publisher

    Thanks

    Suresh Kumar Ramu

     

  • 0 in reply to Suresh Kumar Ramu
    TI__Genius 11255 points

    Suresh,

     

                I suggest to first manually uninstall the "Ports" instance: Please go to Device Manager --> Ports ( COM & LPT) --> USB - Serial Port (COM13) ( Right Click ) --> Uninstall  --> Check option “Delete the driver software for this device” --> click ok.

     

    Then manually uninstall the "Multi-port Serial Adapters" instance: Please go to Device Manager --> Multi-port serial adapters --> TUSB3410 Device ( Right Click ) --> Uninstall  --> Check option “Delete the driver software for this device” --> click ok.

     

    When this is done, go to "Add/Remove program feature" and uninstall any installed "automatic installer" instance for the TUSB3410. Restart your system afterwards. When windows comes up, connect your device to PC and the device shouldn’t be automatically installed. If it is still installed automatically for some reason, your system is installing the driver from a "backup" stored in your PC.  

     

     I suggest installing our the latest driver for the TUSB3410 downloadable from http://focus.ti.com/docs/toolsw/folders/print/tusbwinvcp.html. If possible, try it out on a clean PC with no other previous old VCP driver installed.

     

    Regards,

    Roberto

  • 0 in reply to Roberto Diaz
    Prodigy 50 points

    Roberto,

    Thanks, following the same steps given above have solved my problem.

    Thank you very much.

    Suresh Kumar Ramu