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DS80PCI810: PCIe x4 downgraded to x2 issue

Part Number: DS80PCI810
Other Parts Discussed in Thread: HD3SS3415

Dear sir,

A customer is using DS80PCI810, and they occur a strange issue.

Their PCIe x4 will become x2 through DS80PCI810, failure rate is about 3%.

If they bypass DS80PCI810, the failure will not appear.

Below is the eye diagram: (Gen3, EQ=LEVEL2, VOD=1.04, VOD_DB=0dB)

Do you have any experience about it?? or any suggestion??

Thank you very much.