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TUSB422: why does the hardware not increment "RECEIVE_BYTE_COUNT"

Part Number: TUSB422

I see plenty of messages from the source, and I even see the TUSB422 respond with a GoodCRC.  However I never see the RECEIVE_BYTE_COUNT register increment, even when the RX_SOP_STATUS is set.  Still the "hardware" does not update the RECEIVE_BYTE_COUNT register.

What could stop this?