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DP83822I: Compliance test Fail : differential Output Voltage

Part Number: DP83822I

Hello, TI team.

The customer failed the Ethernet compliance test (output voltage). please refer to the picture below.

1. According to the data sheet, register settings (0x0403) can control the output voltage. and the data sheet has the output voltage maximum of 2.1V.  Compliance test results are +Vout 1.2V, -Vout 1.2V. Higher than the maximum voltage you can set. What's the cause? 

2. attach the schematic. please review what is wrong. what should we try to pass the compliance test?

3. What is the role of pin 16 (RBIAS)?

4. What changes do make when change to another value other than 4.87kohm?

I'll wait for an answer. help me solve the problem.

Thanks & Regards.