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TUSB3410: USB Device Descriptor Request Failed

Part Number: TUSB3410

Dear experts,

There are some issue when connecting TPS3410 board which designed by customer to PC . We tested 3 same boards. We find one of them can connect successfully. However, the others failed. The warning from PC side is "USB Device Descriptor Request Failed". And we do cross experiment by using different PC and different USB port. The results are same.

The successful board:

The failing one: