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DP83867IS: Urgent!! DP83867IS can not ping with pc

Part Number: DP83867IS

Dear TI Team:

       My Customer is using DP83867IS with Qualcomm MDM9X07 based processor with SGMII at MAC interface. They have been able to access this PHY using MDIO , MDIO/MDC can access and read the status register.Copper interface between PHY and PC is up but not able to ping PC with the DP83848. 

       I've been Posting about this problem a few days ago and getting customers involved in the response has provided a lot of information, But there is no reply from TI to solve the problem.The project is very urgent, so I put forward the problem again and hope TI can help solve it 

      The original post address is :   http://e2e.ti.com/support/interface/f/138/p/803259/2972411#2972411

      Thank you!!