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DS90UB926Q-Q1: Condition that Lock pin asserted Low

Part Number: DS90UB926Q-Q1

Dear support team

In my customer, there is a problem that the LVDS input image from Deserializer is black, and the LOCK pin is LOW.
Could you tell me the condition that Lock pin becomes Low?

(For example, the jitter of PCLK is more than ○%)
Regards
Tomohiro Nagasawa