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XIO2001: PRST never go high

Genius 17325 points
Part Number: XIO2001

Hello,

 

My customer is facing a problem that PRST never go high after GRST deassertion.
They have confirmed the below things.

 

1. All 1.5V, 3.3V and PCIR power rails are enough stable before GRST deassertion.

2. REFCLK is clocked over 100use before PERST deassertion

3. GRST is deasserted over 100msec before PERST deasserion

 

What should they check to make sure what happens?

 

Regards,
Oba