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TUSB213: Infotainment host unable to identify some USB ,But remove the IC (TUSB213) then connect the signal wire directly ,It can identify this USB

Part Number: TUSB213

Infotainment host  unable to identify some USB ,But remove the IC (TUSB213) then connect the PCB signal wire PAD directly ,It can identify this USB.

signal speed:full speed.

Customer  used a 24K ohm resistor as the REQ resistor (Pin 1 to GND),If it is reasonable?