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Blue Screen of Death (BSOD) while using TUSB3410 v6.5.9017

Giri Ganesh
Prodigy 140 points

Other Parts Discussed in Thread: TUSB3410

Hi,

I am using TUSB3410 USB Serial driver version 6.5.9017. Sporadically Blue Screen error (BSOD) occurs. I am using Windows 7 Enterprise Edition. I am also facing this issue in Windows XP SP3. Could you please provide help on this?

  • 0
    TI__Genius 11255 points

    Hello Giri,

     

                We need more details about the issue to help you to solve this; could you please send us the issue reproduction steps? Also if it’s possible, could you send us the memory dump that you get with the BSOD?

     

    Best Regards,

    Roberto.

     

  • 0 in reply to Roberto Diaz
    Prodigy 140 points

    1104.Dump files.zipI do not have exact steps to reproduce this issue. Mostly at the time of connecting USB cable to the computer, i am getting BSOD. I have attached dump files for your reference.

    Please let me know if you require more detail.

    Thanks,
    Ganapathy

  • 0 in reply to Giri Ganesh
    Prodigy 140 points

    Any updates? Still facing this issue randomly.

    Thanks in advance.

  • 0 in reply to Giri Ganesh
    TI__Genius 11255 points

    Hello Giri,

     

                    Unfortunately we can’t reproduce the issue, we are reviewing your memory dumps and, I will let you know our comments and a possible issue solution.

     

    Regards,

    Roberto.

     

  • 0 in reply to Roberto Diaz
    TI__Genius 11255 points

    Hello Giri

                    We have looked into the memory dumps but could not find much information from them. Could you please send us a complete memory dump can be set by clicking on “Advanced” Tab from “System Properties”. Click on “Settings” button of “Startup and Recovery” and then select “Complete Memory Dump” from “Write debugging information”.

    Also, as we can’t reproduce the error, I just need a little more information about the issue scenario,

    1.       Can you reproduce this issue in several systems?

    2.       System Configuration (, 32/64 bit, RAM, Processor etc). The reason for asking this, in few occasions we have encounter previously, few bugs appeared on only certain type of PCs.

     

    Regards,

    Roberto.

  • 0 in reply to Roberto Diaz
    Prodigy 140 points

    System property is already set to "Complete memory dump". I will try to get another set of memory dumps once I get BSOD.

    1. Yes, I can reproduce this issue in several systems.
    2. System configuration: Windows XP 32 bit with SP3, Intel Core 2 Duo processor, 4 GB RAM

    Please let me know if you have require more information.

    Thanks.

  • 0 in reply to Giri Ganesh
    Prodigy 50 points

    Hi Giri,

    I am experiencing the exact same issue, did you solve the problem?

    If so, I would be grateful if you would like to tell me how you solved it.

    best regards,

    /Jens

  • 0 in reply to Jens Lundstrom
    Prodigy 140 points

    Issue still exists. Not yet resolved. Please let me know if you are able to solve it.

    Thanks.