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DS100DF410: Retimer data loss after system software reset

Part Number: DS100DF410
Other Parts Discussed in Thread: DS100DF400

Hi team,

My customer met below problem using retimer DS100DF400 (not 410).

1. Firstly, they sent the signal to optical modules-->DS100DF400-->PHY, no data loss.

2. Then, they software reset the system (still power on), found data loss.

3. Finally, they removed the input signal, then re-connected and sent the input signal, no data loss any more.

Do you have any ideas what may cause it? Appreciate your kind support.