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SN74LVC1T45: the reasons of the B pin short to GND

Part Number: SN74LVC1T45

HI, TI support team,

My customer is using SN74LVC1T45 as level translator. The VCCA and VCCB  voltages are compliance with the requirements of the SN74LVC1T45 datasheet. But the B pin of the SN74LVC1T45 is always short to GND. Could you advise some possible reasons can lead to this phenomenon?

Best Regards,

Amy Luo