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SN74HC164: the output is random when the input and clk are low at power up

Part Number: SN74HC164

Hi,

customer use SN74HC164 in LED display board, have a problem is that when the power up, the AB pin are low and CLK is low, the output is random. the CLR pin is force to high by external reisistor. 

I check the datasheet, when the CLK=0, the output is the same with the last data. we do more test as below:

1. power up, set the ouotput to fixed data.

2. power down.

3. power up, measure the output, they are random.

could you give some suggestions? thank you