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TMDSEMU200-U: Product is not working..all details shared with tech team

RAJESH GAUTAM
Prodigy 10 points
Part Number: TMDSEMU200-U

Hello Team,

I need urgent support now, whole last week has gone. We have tried everything which suggested by tech team but problem was not resolved yet. we now need replacement of this product.

Regards,

Rajesh Gautam

......................................................TEXAS TEAM'S LAST RESPONSE.............................

Hi RAJESH,

Good day, thank you for you response.

Does both of the device have the same firmware? 

Regarding the  replacement, you will need a direct approval from our TMDSEMU200-U expert team in E2E forum for this to proceed. However as of the moment our E2E team is not available until Oct2.

The process of replacement is that once our E2E team approved your request, you will provide the E2E link to mouser and the replacement will proceed.

For them to support you, please post your concern in this link: https://e2e.ti.com/p/addpost on October 03 

Apologies for this incoviniences that you have experience.

Thank you for your understanding.

Have a great day and take care.

Best Regards,
Maynard Yago
Texas Instruments Customer Support

  • 0
    TI__Mastermind 28991 points

    Hello Rajesh,

    RAJESH GAUTAM said:
    We have tried everything which suggested by tech team but problem was not resolved yet.

    Can you please describe the issue and the steps which you have taken to try and resolve the problem?

  • 0 in reply to Gus Martinez
    Prodigy 10 points

    Hello Gus Martinez,

    Good Morning!

    I have explained everything which the Texas team asked me, there is complete history you can refer that, but this is really frustrating experience with Texas, you have to understand value of time and importance of urgency. Texas tech also suspect hardware issue of the products. 

    I am again explaining you case, if it does not work further, you are requested to approve for products replacement urgently. 

    -We bought 2 nos. of XDS200 debug probe from Mouser, out of two, one is working, but another one is not working

    -While connecting the XDS200 debug probe with the target "Microcontroller" device is pop-up with error, so we unable to flash the program

    -Device error pop-up message (error 1015@0x0)

    -Solution suggested by Texas tech team to change cable, that also attempted but error problem was not resolved

    -Tech team also suspecting hardware issue of board

    -Using CCS for DSP320F2812PGFQ

    -MCU Part code TMS320F2812PGFQ

    So, finally Gus

    I request you to conclude the issue and help us for immediate replacement of the product based on your approval 

  • 0 in reply to RAJESH GAUTAM
    TI__Mastermind 28991 points

    I appreciate the Customer Support Team's help here. I was not in the loop on those previous conversations. My only goal was to see if I could provide further assistance and perhaps resolve the problem without going through the return path which could take longer. However, if you would like to return the debug probe, you are welcome do so. The return is approved. You can reference this message. 

  • 0 in reply to Gus Martinez
    Prodigy 10 points

    Hi Gus Martinez,

    Thanks for the approval, we are going to share with this to Mouser