TMDSEMU200-U: TMDSEMU200-U

Ufficio Acquisti

Part Number: TMDSEMU200-U

With the Texas order No. T04267529, we purchased the PN TMDSEMU200-U.
The device is not working, even comparing it with an identical one that we have had for some time.
We need to have the new device up and running quickly.
I ask what we can do: is it possible to make a replacement under warranty? Or refund the money

TI opened the case CS1855881

I wait for a your reply

Best regards

over 2 years ago

0 Hareesh Janakiraman over 2 years ago

TI__Guru* 95315 points

e2e is perhaps not the right forum to raise this issue. I am in the process of identifying the correct resource. Thank you for your patience.

0 Ufficio Acquisti over 2 years ago

Prodigy 10 points

Hi Dear

Dashiell Yu wrote me:

To post on the forum is the procedure for determining if the issue is caused by a quality reason. Business information is not useful to the forum. Kindly provide how you used this part and what the issue occurred is for the improper performance, reply to your thread:
https://e2e.ti.com/support/microcontrollers/arm-based-microcontrollers-group/arm-based-microcontrollers/f/arm-based-microcontrollers-forum/1245687/tmdsemu200-u-tmdsemu200-u/4710415
That will help us assist with you further.

What I can say is that this emulator was connected to our device (It is a system for carrying out acceptance tests) and gave no sign of life. We have another identical one that works correctly, in the same application.
I am very disappointed with this service approach; we bought and paid for something that doesn't work and we only receive emails that bounce from one side to the other, without providing solutions

We kindly ask for a new part or for a refund.

Best regards

0 Hareesh Janakiraman over 2 years ago in reply to Ufficio Acquisti

TI__Guru* 95315 points

Ufficio,

The customer support center is working on this. We should have a resolution before the end of the week.

0 Hareesh Janakiraman over 2 years ago in reply to Hareesh Janakiraman

TI__Guru* 95315 points

Ufficio,

A replacement order is being processed. Thank you for your patience.

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TMDSEMU200-U: TMDSEMU200-U