TMDSEMU200-U: FAILURE WHEN UPLOADING

Hi Mikel,

Are you supplying 3.3 V to the debug probe? Some JTAG debug probes will try to read 3.3V on one of their pins, and they will show this error if they do not see 3.3V.

Best Regards,

Ben Collier

Sorry Benjamin. I understood that after contact with Joselito by mail, you also would follow the issue by mail as well. 

Replying to your message,and as I explained before, the device has 3.3 voltage at the moment to upload the firwre to the target, as is demonstrated when use a second programmer with the same target, and everything goes fine

Regards ans sorry again

Mikel

Ok Mikel,

I have not been looped in by email. It sounds like a faulty debug probe if the voltage sense is not working. Good luck!

Hi Benjamin,

What do you exactly mean with good luck?

It sounds like IT won´t repair the device? This programmer it absolutely new, so at least we hope TI tries to repair it. 

Waiting your reply

Regards

Mikel,

Sorry, I thought you were being supported by Joselito over email. 

Did you purchase the debug probe directly from TI.com? Usually we do not do returns on EVMs. 

Best Regards,

Ben Collier 

Hi Benjamin,

We bought the probe to your official dealer Mouser in Spain, which resend the issue to TI directly, supposedly following the instructions given by TI.

We are jumping between Mouser and TI in a nonsense close-loop and Ikor as customer, is not receiving a correct answer.

What can we do?

Regards,

Mikel,

Unfortunately we cannot do returns for EVMs, including debug probes. Is it possible to pursue a return through Mouser? It sounds like this debug probe is malfunctioning.

Best Regards,

Ben Collier

Mikel,

This debug probe is malfunctioning, I recommend you pursue a return through Mouser. 

Best Regards,

Ben Collier