• State
  • Locked Locked
  • Replies 3 replies
  • Subscribers 30 subscribers
  • Views 342 views
  • Users 0 members are here
Support feedback
Options
Options
Related

This thread has been locked.

If you have a related question, please click the "Ask a related question" button in the top right corner. The newly created question will be automatically linked to this question.

UNIFLASH: Issue in Uniflash installation

Christina Lim
Expert 6305 points
Part Number: UNIFLASH

Tool/software:

Hi, 

My customer ran into issue installing Uniflash with below error. 

May I know what may be the issue?

Thanks,

Christina 

  • 0
    TI__Guru**** 464311 points

    Hello Christina,

    Can you attach the "uniflash_install.log" file in the C:\ti\uniflash_8.7.0 folder?

    Thanks

    ki

  • 0 in reply to Ki
    TI__Expert 6305 points

    Hi Ki, 

    Pls see attached. 

    Thanks,

    Christina

    Fullscreen uniflash_install.log Download 
    Log started 06/28/2024 at 15:54:43
Preferred installation mode : win32
Trying to init installer in mode win32
Mode win32 successfully initialized
[15:54:44] Installer name: uniflash_sl.8.7.0.4818.exe
[15:54:45] installer_command_line_arguments: 
Preparing to Install
[15:55:29] BuildID: 8.7.0 4818
Preparing to Install
Unpacking files
Unpacking files
[16:01:26] copy desktop_libs win
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\files
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\examples
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\csr
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy.libs
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\numpy
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Util
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\PublicKey
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Protocol
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Math
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\numpy\random
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\numpy\linalg
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\numpy\fft
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\numpy\core
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\stats
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\special
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\spatial
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\sparse
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\optimize
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\ndimage
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\linalg
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\interpolate
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\integrate
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\fft
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\_lib
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\_lib\_uarray
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\fft\_pocketfft
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\optimize\_trlib
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\optimize\_lsq
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\optimize\_highs
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\sparse\linalg
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\sparse\csgraph
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\sparse\linalg\_propack
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\sparse\linalg\_isolve
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\sparse\linalg\_eigen
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\sparse\linalg\_dsolve
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\sparse\linalg\_eigen\arpack
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\spatial\transform
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\stats\_unuran
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\stats\_levy_stable
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\scipy\stats\_boost
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\csr\Output
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\csr\CC3235SF
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\csr\CC3235S
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\csr\CC3220SF
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\csr\CC3220S
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\files\sl_otp
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\files\.idea
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\js
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\images
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\data
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\css
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\roboto
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\open-sans
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\open-sans\fonts
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\open-sans\fonts\Semibold
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\open-sans\fonts\Regular
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\open-sans\fonts\Bold
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\roboto\fonts
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\roboto\fonts\Regular
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\roboto\fonts\Medium
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\roboto\fonts\Light
Creating directory C:\ti\uniflash_8.7.0\simplelink\imagecreator\web\fonts\roboto\fonts\Bold
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\Release Notes.html
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\SimpleLink ImageCreator_3.x.x.x_manifest.html
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\BuildProgrammingImage.exe
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_ARC4.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_Salsa20.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_chacha20.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_pkcs1_decode.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_aes.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_aesni.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_arc2.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_blowfish.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_cast.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_cbc.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_cfb.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_ctr.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_des.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_des3.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_ecb.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_eksblowfish.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_ocb.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Cipher\_raw_ofb.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_BLAKE2b.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_BLAKE2s.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_MD2.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_MD4.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_MD5.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_RIPEMD160.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_SHA1.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_SHA224.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_SHA256.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_SHA384.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_SHA512.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_ghash_clmul.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_ghash_portable.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_keccak.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Hash\_poly1305.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Math\_modexp.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Protocol\_scrypt.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\PublicKey\_ec_ws.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\PublicKey\_ed25519.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\PublicKey\_ed448.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\PublicKey\_x25519.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Util\_cpuid_c.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\Crypto\Util\_strxor.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\SLImageCreator.exe
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\_ctypes.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\_socket.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\_sqlite3.pyd
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\base_library.zip
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\ftd2xx.dll
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\libcrypto-1_1.dll
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\libffi-7.dll
Extracting compressed file C:\ti\uniflash_8.7.0\simplelink\imagecreator\bin\libopenblas.FB5AE2TYXYH2IJRDKGDGQ3XBKLKTF43H.gfortran-win_amd64.dll
Unable to copy file
Problem running post-install step. Installation may not complete correctly
 Unable to copy file
[16:10:19] in post install
[16:10:19] creating symlinks to python
[16:10:19] creating shortcuts
Create installdir Shortcut
Creating Uninstaller
Problem creating uninstaller. Installation may have not completed correctly.

Installation completed
Log finished 06/28/2024 at 16:10:22
Executing C:\ti\uniflash_8.7.0/node-webkit/nw.exe "C:\ti\uniflash_8.7.0" &
Script exit code: 0

Script output:
 

Script stderr:
 

Exiting with code 1

  • 0 in reply to Christina Lim
    TI__Guru**** 464311 points

    Thank you for the log. We see the error in the log but we don't have an explanation why.

    I assume the customer's PC has some antivirus/security software running on it. Would it be possible to temporarily disable it while trying to install again?

    Were they able to install previous UniFlash or CCS versions?