TMDSEMU110-U: Debugger won't be powered up even with no LED flashing

Suphachai Baotong

Part Number: TMDSEMU110-U

Tool/software:

Dear,

Customer has bought TMDSEMU110-U from Mouser and found the Debugger won't be powered up even with no LED flashing, and from the Windows device manager, there is no new device appearing.

Please help to review and advise if this considerate defective.

Please let me know if you need additional information and as always thank you in advance for your prompt response and looking forward to your reply soon.

Warmest Regards,

Suphachai Baotong, Senior Technical Support Representative
Mouser Electronics, Inc.
www.mouser.com
The Newest Products for Your Newest Designs^®

^{Ref: SO#404871}

2 months ago

0 Matt Kukucka 2 months ago

TI__Genius 11605 points

Hello,

Just to confirm, the green and red LEDs are not lighting (on)? Have they tried different USB ports or computers?

Best,

Matt

0 Suphachai Baotong 2 months ago in reply to Matt Kukucka

Prodigy 200 points

Hi Matt,
Per customer "

I have tried by different cables & different laptops & different ports.

I got the consist same result. "

0 Matt Kukucka 2 months ago in reply to Suphachai Baotong

TI__Genius 11605 points

Hi Suphachai,

Please advise the customer to this page: https://software-dl.ti.com/ccs/esd/documents/xdsdebugprobes/emu_xds110.html#troubleshooting

This section is useful to check for the device driver instantiation or check the bootloader status, etc.

If the host can't acknowledge the debug probe at all after going through the steps on this section, it is almost certain it is defective (especially given the LEDs are not lighting).

Best,

Matt

0 Matt Kukucka 2 months ago in reply to Matt Kukucka

TI__Genius 11605 points

Hello,

Since the thread has been inactive for nearly a month, I'll assume the issue is resolved and close the thread.

Best,

Matt

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TMDSEMU110-U: Debugger won't be powered up even with no LED flashing