AM2634: EB license register fail

Terry Deng

Part Number: AM2634

Tool/software:

customer has try each Production Key which from below resources, fail to active EB tools which fail information as below capture. May we get advice how to solve this issue?

[Moderator Removed the images]

1 month ago

0 Shivasharan Nagalikar 1 month ago

TI__Expert 8630 points

Hi Terry Deng,

Let me check internally and update.

Best Regards, Shiv

0 Terry Deng 1 month ago in reply to Shivasharan Nagalikar

TI__Intellectual 2945 points

Hi Shivasharan

Any update for this case?

0 Shivasharan Nagalikar 1 month ago in reply to Terry Deng

TI__Expert 8630 points

Hi Terry,

I got some feedback from team and seems like the issue on server side.

Can you please ask customer to refer to:

https://software-dl.ti.com/C2000/docs/mcal/F29H85x/latest/src/MCAL_Configuration_and_EB_Tresos.html#elektrobit-tresos-license-troubleshooting

if this is not solving then we may have to reach out to EB.

Best Regards, Shiv

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AM2634: EB license register fail