Part Number: AM2432
Hi
I am using AM2432 with the Industrial SDK 11.00.00.08.
Our product has been officially certified. However, we are experiencing some unusual behavior that may be related to S2 redundancy.
The configuration we are using for testing is a ring network with:
- a redundant S7-1500 PLC (192.168.10.10 and 192.168.10.12)
- two Scalance switches (192.168.10.51 and 192.168.10.52)
- an ET200SP (192.168.10.15)
- one of our devices (192.168.10.16)

We noticed that after starting communication normally, if we power off and then power on our device communication resumes correctly upon restart except for cyclic writes (from PLC to our device) and TIA Portal reports an error on our device, while cyclic reads, acyclic reads and writes work correctly.
We’ve noticed that this may depend on Update Time, because a 512 ms time seems to work without issues most of the time, while shorter times always cause problems. However, we think it isn’t a Watchdog Time issue but depends only on Update Time, because:
256 ms (Update Time) * 7 (Number of accepted IO cycles without update) = 1.8s doesn't work
512 ms (Update Time) * 3 (Number of accepted IO cycles without update) = 1.5s works
I've attached the Wireshark traces of the two Scalance switches filtering only traffic between PLC and our module when it works and when it doesn’t (there is a time difference of a few seconds between the two traces) and the serial logs from the devices. What seems to be happening is that after the reboot, the write module (PLC -> device) never recover to status Good.
What could be causing this? What can we do to investigate this issue further?
Thank you,
Best Regards,
Andrea

