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TIDA-010979: Access denied

Part Number: TIDA-010979
Other Parts Discussed in Thread: AM2612

Hello, i want to download the AM2612-SERVO-ETHERCAT-APPSW — AM2612 example application for Serve Drive + EtherCAT.

I get the following message:

Access denied

We are unable to approve your download at this time.

If you feel you have been denied incorrectly, please contact the TI Customer Support Center at https://www.ti.com/supportform. Be sure to include your name, email address, company, and country exactly as it appears on your myTI account.
 
Can you please help me solving this issue?
 
With best regards
Alexander Voit