problem in software download please help

omar ahmed

Other Parts Discussed in Thread: EK-TM4C123GXL, TM4C123GH6PM

hello every one.

I wanna help please someone give me support kindly

I have problem to download software of my kit (EK-TM4C123GXL) every time I tray to download it's ask me to fill this application ( U.S. Government export approval) and didn't gave me URL of download

please I need someone give me a link to full datasheets & all software about this kit and tell me how to solve this problem...that's all I need and I appreciate your help

over 12 years ago

0 Shashank Kulkarni over 12 years ago

TI__Intellectual 2340 points

Omar,

You need to fill the form - it is a formality and the procedure is the same for TI employees as well. It is nothing to be concerned about. You only need to specify nature of end-application and accept the end-user licence.

As for the datasheet - the datasheet can be downloaded directly without any form-filling. For instance, consider the part number TM4C123GH6PM (on the Tiva launchpad) - http://www.ti.com/product/tm4c123gh6pm this page has links to datasheet, user's guide, errata etc.

Let us know if you have problems filling the form. It should be pretty straight-forward.

Regards,

Shashank

0 omar ahmed over 12 years ago in reply to Shashank Kulkarni

Prodigy 80 points

firstly thank you so much for reply

secondly as I understood from u that " this application form is formality " so I have another question please

it's written there "Approved users receive download URL in 1 minute" that means after I fill all those data I will get the link as an E-mail message that's right? if yes so why it's late I mean it's normal as systematic delay in server or that means I have error?
sorry about more questions...and I don't know how can I thank you :)

0 Shashank Kulkarni over 12 years ago in reply to omar ahmed

TI__Intellectual 2340 points

Omar,

Is this a one-time thing or you tried multiple times and failed?

If multiple times, I would suggest you send an email to the software team. The email address is mentioned on the page you get after completion of form filling.

If it is a one-time thing, it might be a software glitch. You can try again after some time.

Regards,

Shashank

0 omar ahmed over 12 years ago in reply to Shashank Kulkarni

Prodigy 80 points

look..

I try to download from this page

http://software-dl.ti.com/tiva-c/SW-TM4C/latest/index_FDS.html

is it contains the right software's for my kit?

I select the software's which related with the model and try to download them all

and every one I want to download I already fill form for each one

the question is : what's the regular time take to send me the URL I mean it takes hours ? or days ?

thank you

0 Shashank Kulkarni over 12 years ago in reply to omar ahmed

TI__Intellectual 2340 points

Omar,

It might take more time as it is a holiday in USA (Sunday). Request you to be patient and let us know if you don't receive the link by tomorrow evening.

If not received with 1-2 business days, you can write the mail for software approval.

Regards,

Shashank

0 omar ahmed over 12 years ago in reply to Shashank Kulkarni

Prodigy 80 points

ok Shashank

I see

thank you so much

0 Shashank Kulkarni over 12 years ago in reply to omar ahmed

TI__Intellectual 2340 points

You are welcome, Omar. All the best!

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problem in software download please help